Managed IT Services
Full IT infrastructure management: proactive 24/7 monitoring, multilingual dedicated help desk, patch management, backup and disaster recovery, vendor management and contracted SLAs. One partner for the whole operation.
What we deliver
- 24/7 monitoring with configurable alert thresholds for CPU, RAM, disk, and network latency
- Automated patch management for Windows Server, Linux, and third-party applications
- Incremental and differential backup with contractual RPO/RTO and scheduled restore testing
- Disaster recovery on secondary infrastructure with documented failover and measured activation times
- Multilingual help desk (IT/EN/FR) with severity-based ticket prioritization and SLA on first contact
- Single-vendor management: one point of contact for ISPs, cloud providers, and hardware suppliers
- Software license management with live inventory and expiry/renewal alerts
- Monthly reports on system availability, resolved incidents, and infrastructure performance KPIs
When you need it
SMB with no dedicated IT team
One or two IT generalists handle everything from broken laptops to production servers. They need a partner to cover day-to-day operations so internal resources can focus on projects that actually move the business forward.
Digital agency that builds products but doesn't want to run them
The agency delivers software but can't absorb monitoring, backup management, and post-launch support. They need a white-label service that answers under their brand with contractually defined SLAs.
Company recovering after a serious incident
A ransomware attack, a failed restore, or an unplanned outage has exposed the lack of proactive coverage. The client needs continuous oversight and certified recovery procedures, not ad-hoc fixes patched together after the fact.
Fast-growing company with infrastructure that can't keep up
Headcount has doubled in a year. IT is behind: open tickets pile up, systems are inconsistent, no reliable inventory exists. Operational order needs to be established before the gaps turn into business blockers.
Frequently asked questions
How long does onboarding take for an existing infrastructure?
Typically 2 to 4 weeks. The first week covers an infrastructure audit: machine inventory, mapping of critical services, backup verification. Monitoring goes live in week two. Full handover — documented procedures, active SLAs — is complete within 30 days.
What does 24/7 monitoring actually mean — is someone watching our systems at 3am?
Monitoring is automated with alerting configured against critical thresholds. Night-time alerts follow an escalation matrix: high-severity events open a priority ticket with a response time defined in your contract. It's not continuous human watch, but a certified reactive response with measurable targets.
What happens to our documentation if we switch providers?
All infrastructure documentation — network diagrams, credentials, procedures, runbooks — belongs to you. The contract includes an assisted transition period, typically 30 days, during which we hand over operations to the incoming provider. No operational lock-in.
Are the SLAs actually binding, or just a best-effort estimate?
They're contractually binding with defined penalties for non-compliance. The contract specifies first-contact times, resolution times per severity level, and uptime targets for monitored systems. Before signing, we define together which services are critical and which can tolerate longer downtime windows.
Can we hand over only part of our systems rather than everything?
Yes. You can start with a limited scope — production servers only, or just backup — and expand later. The only requirement is that in-scope systems are documented and accessible for monitoring. Hybrid perimeters are standard, not a special case.
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