Telecom & Connectivity
BSS/OSS modernization, self-care portals, automatic provisioning, network inventory, fault management, 5G network slicing, NFV/SDN, converged billing.
What we typically cover
- BSS / OSS modernization
- Self-care portals
- Provisioning automation
- Fault / performance management
- 5G slicing + NFV / SDN
- Convergent billing
Typical use cases
Incumbent operator replacing a legacy BSS stack
A carrier running a billing and order management platform built in the late 1990s, unable to support converged bundle offers. They reach out when provisioning takes over 48 hours or when pricing a new plan requires a multi-month development cycle.
MVNO building a digital-first customer experience
A virtual operator with no physical retail footprint that needs to cut call centre volume. They come to us with either no self-care portal or one that handles fewer than 40% of customer interactions without human intervention.
Regional ISP scaling its fibre network operations
A local provider expanding FTTH coverage whose network inventory is stored in spreadsheets or tools disconnected from provisioning. The breaking point is usually when fault correlation stops working at scale and field teams lose visibility.
5G operator productising network slicing for enterprise customers
A carrier with a 5G SA core in rollout that needs to offer dedicated slices to verticals like healthcare or manufacturing. They contact us when slice lifecycle orchestration is manual and enterprise contracts require per-slice SLA enforcement.
Frequently asked questions
Do you work with major OSS/BSS vendor platforms like Amdocs or Netcracker?
Yes. We have hands-on experience integrating and migrating around Amdocs, Netcracker, and Nokia OSS environments. Our role is not to replace the vendor — we cover the integration layer, data migration, and the applications that sit on top of those platforms. If a piece of work requires deep vendor-core access, we flag it early.
What availability levels can you design for on network-critical systems?
For fault management and provisioning systems, we design to 99.9% availability or higher using active-active or active-passive architectures depending on the use case. SLAs are written into the contract, and failover procedures are documented and load-tested before go-live, not after.
Can you integrate a single billing platform across fibre, mobile, and VoIP services?
That is the core of convergent billing work. Normalising CDRs from different access technologies, feeding a unified rating engine, and producing a single invoice is something we do regularly in this sector. The most common risk is upstream data quality from legacy mediation layers — we assess that during the discovery phase.
How long does a self-care portal project typically take for a mid-size operator?
A portal covering core functions — offer management, payments, support ticketing, real-time usage — typically runs four to seven months from contract signature. The variable is almost always the complexity of CRM and billing API integrations, not the front-end build.
Do you cover NFV/SDN infrastructure or only the application layer?
We focus on the orchestration and management layer above the NFV/SDN infrastructure: MANO systems, VNFM interfaces, and service lifecycle automation. Physical infrastructure and hypervisor deployment stay with the operator or their network systems integrator. We are clear about that boundary from day one.
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