Travel & Hospitality
Booking engines, hotel PMS, channel manager, dynamic pricing, travel loyalty, GDS/OTA integration, personalized guest experience, mobile check-in, revenue management.
What we typically cover
- Custom booking engine
- PMS / channel manager
- Dynamic pricing (RMS)
- Loyalty + guest CRM
- GDS / OTA integration
- Mobile check-in / key
Typical use cases
Independent hotel reducing OTA commission dependency
A 50-200 room property paying 15-25% commissions to third-party platforms wants a direct booking engine connected to its PMS to own guest data, reduce distribution costs, and compete on personalisation rather than price alone.
Hotel group centralising multi-property revenue management
A group managing several properties across different markets runs pricing and availability updates manually or through disconnected tools. They need an RMS integrated with a channel manager to automate rate decisions and eliminate overbooking risk at scale.
Tour operator moving package sales online
An operator still processing bookings via email and phone wants a self-service booking flow for dynamic packages with real-time availability, payment handling, and automated documentation — without reengineering back-office operations.
Resort improving the pre-arrival and on-property guest experience
A resort with queues at check-in and low review scores for arrival experience wants to deploy digital pre-check-in, mobile room keys, and personalised messaging before and during stays to reduce front-desk load and lift guest satisfaction.
Frequently asked questions
Do you integrate with existing PMS platforms or only build custom solutions?
Both. We have direct integration experience with Mews, Opera Cloud, Protel, and several other widely deployed platforms. If your PMS has documented APIs, we start there. If the API surface is limited or undocumented, we'll give you an honest assessment of whether a custom module makes more sense than maintaining a brittle integration.
What's a realistic timeline to go live with a booking engine connected to our existing stack?
Typically 6-12 weeks if the PMS and channel manager integrations are clean and accessible. Legacy systems without APIs or with restricted access extend that window. We scope this explicitly during the discovery phase so there are no surprises mid-project.
Is dynamic pricing viable for independent properties, or is it only practical for large chains?
It depends on your data volume and distribution footprint. Automated rate management delivers clear ROI above a certain booking volume threshold across multiple channels. Below that, a rules-based approach often performs just as well with less operational overhead. We'll tell you which applies to your situation after looking at your numbers.
Can you handle GDS connectivity — Amadeus, Sabre, Travelport?
Yes. We've worked with the main GDS systems and with certified connectivity providers that aggregate them. Direct GDS certification involves specific timelines and costs; for independent properties, routing through an established connectivity layer is usually faster and more cost-effective. We'll recommend the right path based on your distribution strategy.
How do you handle operational continuity during a system migration?
We run migrations in phases with the legacy system live in parallel until the new stack is validated. We identify a low-occupancy window for go-live, define explicit rollback procedures before we flip the switch, and keep your operations team informed at every stage. The goal is zero booking disruption.
Need technical support?
We're ready to step in.
Fill in the form or chat with our AI assistant: we'll get back to you within 24 working hours.